Request triage
Convert inbound customer requests into ingredient, supplier, SKU, and evidence requirements.
Food & Beverage workflow
QA documentationRegulatory affairsCustomer service
Ingredient evidence response
A customer-request workflow for answering ingredient questions with current specs, allergen declarations, COA requirements, nutrition support, certifications, origin evidence, and reviewer-approved responses.
Customer request
Send allergen, origin, spec, and COA support for chocolate inclusion.
response_status: review_required
customer_due: Friday
external_send: blocked
customer_due: Friday
external_send: blocked
Ingredient evidence
Chocolate inclusion · ING-448SpecCocoa powder spec v7Current
AllergenTree nut line disclosureReview
COALot rule attachedCurrent
OriginGhana country-of-originMissing sig
Operating job
Answer ingredient requests from source evidence, not memory
When a customer asks for specs, allergens, origin, certifications, or COA support, Valent turns the request into a structured evidence task and shows what is ready to send, what needs review, and what is missing.
Source-backed answers
Tie every response line to a current spec, allergen statement, COA rule, certificate, origin file, or approved supplier record.
Controlled response
Let AI draft the response packet while QA decides what is safe to send externally.
Evidence model
What the workflow keeps connected
The page is built around the food and beverage evidence your team actually has to defend: supplier records, ingredient files, customer requests, certification scopes, and release decisions.
Ingredient identity
Internal item code, supplier, approved material name, SKU usage, and formulation context.
Technical documents
Specification, COA requirements, allergen declaration, nutrition facts support, packaging details, and lot coverage.
Claims and certifications
Organic, kosher, halal, non-GMO, vegan, gluten-free, country-of-origin, and customer-specific statements.
Response history
Customer request, evidence used, reviewer notes, final packet, release timestamp, and version history.
Workflow
From incoming evidence to approved action
Valent does the routing and evidence assembly around the people who own the decision. Risky external sends and packet releases stay approval-gated.
01
Parse the customer ask
Identify the ingredient, product scope, evidence categories, response deadline, and customer-specific language.
Structured request
02
Find current evidence
Pull the latest mapped specs, statements, certifications, origin files, and COA rules into one response workspace.
Evidence set
03
Expose missing proof
Flag stale allergen statements, missing certificates, out-of-date specs, and evidence that belongs to the wrong supplier or item.
Gap list
04
Approve the response packet
Generate a source-linked packet and hold it for reviewer approval before it leaves the business.
Released response
Controls
The page is useful because it can be defended
Customer-facing answers are drafted separately from approved released responses.
Claims without current source evidence are marked as gaps instead of filled by guesswork.
Ingredient, supplier, and SKU scope stay attached to each response packet.
The final release keeps the reviewer, source files, timestamp, and packet version.
Prepare for the audit before it becomes urgent
See how Valent turns supplier evidence into a live Trust Grid, review queue, and customer-ready bundle.
Audit Bundle
Retailer Clean Bundle§01Responsible person attestationSIGNED
§02Product listing · 12 SKUsSIGNED
§03Formula disclosure + RSL cross-checkSIGNED
§0447 supplier evidence packetsSIGNED
§05Allergen + preservative declarationSIGNED
SHA256 · A41F…E302 · 14 MB